Refunds & Returns
As all products offered by The Connection Co. are digital and delivered electronically upon purchase, all sales are considered final once a Product has been made available for download. We encourage customers to review product descriptions in full prior to completing a purchase.
Refund requests will be considered only under limited circumstances, including technical failure, duplicate charges, or unauthorized transactions, as detailed in our full Refund Policy below. To submit a request, please contact us at support@the-connection-co.shop.
By completing a purchase on this Site, customers acknowledge and agree to the terms outlined in this policy.
Refund Policy
Last Updated: September 7, 2026
This Refund Policy (“Policy”) applies to all purchases made through The Connection Co. website (the-connection-co.shop) (the “Site”), operated by The Connection Co. (“we,” “us,” or “our”). By completing a purchase on the Site, you (“Customer,” “you”) agree to the terms of this Policy.
1. Nature of Products
All products sold by The Connection Co. are digital products delivered electronically, including but not limited to workbooks, guides, card decks, and bundled digital content (collectively, “Products”). Products are delivered via instant digital download and/or emailed access link at the time of purchase.
2. General Refund Policy
All sales of digital Products are final. Due to the instant and irrevocable access granted upon purchase of digital content, The Connection Co. does not offer refunds, exchanges, or cancellations once a Product has been purchased and made available for download, except as expressly stated in this Policy or as required by applicable law.
3. Exceptions
Notwithstanding Section 2, The Connection Co. will consider a refund request under the following limited circumstances:
- Technical Failure: The Product file is corrupted, defective, or inaccessible, and The Connection Co. is unable to remedy the issue by providing a replacement file or working download link within a reasonable time.
- Duplicate Purchase: The Customer was inadvertently charged more than once for the same Product in a single transaction.
- Unauthorized Transaction: The purchase is demonstrated to have resulted from unauthorized use of a payment method, subject to verification.
Refund requests under this Section must be submitted in writing to support@the-connection-co.shop within 7 calendar days of the original purchase date, and must include the order number and a description of the issue.
4. How to Request a Refund
To request a refund under Section 3, contact us at:
Email: support@the-connection-co.shop
Subject Line: Refund Request – Order #[Order Number]
Please allow up to 5–7 business days for review. Approved refunds will be issued to the original payment method used at checkout. The Connection Co. reserves the right to request additional information to verify eligibility before approving any refund.
5. Statutory Consumer Rights
Nothing in this Policy limits or excludes any consumer protection rights you may have under the mandatory laws of your country or state of residence that cannot be waived by agreement, including but not limited to rights under EU or UK consumer protection law regarding digital content, where applicable. Where such mandatory rights conflict with this Policy, those rights will apply to the extent required by law.
6. Chargebacks
Customers agree to contact The Connection Co. directly to resolve any billing concerns before initiating a chargeback or payment dispute with their bank or payment provider. Initiating a chargeback for a Product that was successfully delivered, without first attempting resolution under this Policy, may result in the Customer being denied access to future purchases from The Connection Co.
7. Changes to This Policy
The Connection Co. reserves the right to modify this Policy at any time. Changes will be effective upon posting to the Site with an updated “Last Updated” date. Continued use of the Site or purchase of Products following any changes constitutes acceptance of the revised Policy.
8. Contact Us
For questions about this Policy, please contact:
The Connection Co.
the-connection-co.shop
support@the-connection-co.shop